"At Clayton Connect, we don’t just advise—we deliver"
About Clayton Connect
Clayton Connect delivers expert, results-driven consultancy across the health and social care sector. Led by Lisa Clayton—an experienced clinician, former regulator, and senior executive, our team works directly with providers to achieve commercial growth, regulatory compliance, and sustainable operational excellence.
We take pride in our hands-on, outcome-focused approach. Whether you are launching a new service, needing to improving CQC ratings, securing sustainable funding, or building commissioner relationships, we take ownership of the process—working alongside you to deliver tangible results, not just recommendations.
Lisa is supported by her highly experienced team, including Executive Assistant Emma, who ensures seamless administrative coordination and logistical support. Together, we combine clinical expertise, commercial acumen, and extensive sector networks to deliver a comprehensive service package—from strategic planning to full implementation.
Consultancy Offerings Available
Commissioning, Finance & Contracts
Commissioning, Finance & Contracts
Commissioning, Finance & Contracts
Clayton Connect delivers hands-on support to secure fair, sustainable funding and strengthen relationships with commissioning bodies. We take an active role in the preparation, negotiation, and resolution processes to achieve the best possible outcomes for your service.
Our work includes:
- Financial Service Models
- Commissioner Negotiations
- Fu
Clayton Connect delivers hands-on support to secure fair, sustainable funding and strengthen relationships with commissioning bodies. We take an active role in the preparation, negotiation, and resolution processes to achieve the best possible outcomes for your service.
Our work includes:
- Financial Service Models
- Commissioner Negotiations
- Funding Dispute Resolution
- Contract Review & Implementation
- FNC/CHC Applications
Specialist Investigations
Commissioning, Finance & Contracts
Commissioning, Finance & Contracts
Clayton Connect provides independent, impartial investigations into the most serious and sensitive incidents in health and social care. Our approach is grounded in objectivity, compassion, and a commitment to learning—ensuring that outcomes lead to safer, more effective care without focusing on individual blame. We work to understand the
Clayton Connect provides independent, impartial investigations into the most serious and sensitive incidents in health and social care. Our approach is grounded in objectivity, compassion, and a commitment to learning—ensuring that outcomes lead to safer, more effective care without focusing on individual blame. We work to understand the full context surrounding an incident, identifying contributing factors, systemic vulnerabilities, and opportunities for improvement.
Our investigation expertise includes:
- Mental Health Homicide & Suicide Reviews
- Complex System-Wide Incident Reviews
- Serious Preventable Incident Reviews
- Death in Custody Reviews –
- Safeguarding Reviews
- Whistleblowing & Complaint Investigations
Service Start-Up
Commissioning, Finance & Contracts
Service Start-Up
Launching a new care service—whether you are a first-time provider or an established operator expanding your portfolio—requires a strategic, compliant, and well-executed plan. Clayton Connect offers tailored support to guide you through every stage of this critical process, ensuring your service is built on a strong foundation from day on
Launching a new care service—whether you are a first-time provider or an established operator expanding your portfolio—requires a strategic, compliant, and well-executed plan. Clayton Connect offers tailored support to guide you through every stage of this critical process, ensuring your service is built on a strong foundation from day one.
Our offerings include:
- Foundational Strategy, Compliance & Local Authority Engagement
- Property & Site Acquisition Support
- Ongoing Mentorship & Support
Consultancy Offerings Available
Marketing and Strategic Positioning
Marketing and Strategic Positioning
Marketing and Strategic Positioning
Clayton Connect offers targeted marketing support designed to strengthen your brand presence, open doors with the right stakeholders, and position your service effectively within the health and social care sector.
Our services can include:
- Brand Development & Design
- Market Research & Analysis
- Commissioner Engagement
Operational & Clinical Leadership
Marketing and Strategic Positioning
Marketing and Strategic Positioning
Clayton Connect offers strategic advisory support to strengthen the operational and clinical leadership of your service. Our role is to provide high-level insight, guidance, and oversight, enabling your management teams to deliver sustainable quality and compliance.
Our advisory expertise includes:
- Service Management Advisory
- Clinical Governance Oversight
- Turnaround Strategy Development
Regulation & Risk
Marketing and Strategic Positioning
Regulation & Risk
Clayton Connect provides expert regulatory guidance to ensure your service is prepared, compliant, and confident in meeting CQC requirements. Our support focuses on proactive preparation and effective responses to regulatory challenges.
Our services include:
- Enforcement Action Response
- CQC Readiness & Compliance Coaching
- Registered Manager Interview Preparation
- Regulatory Response Support
Meet The Team
Lisa Clayton
Emma Campbell
Emma Campbell
Lisa is a transformational healthcare leader and the visionary Director behind Clayton Connect – Healthcare Future. With over two decades of experience across clinical, operational, and board-level leadership, Lisa has built an exceptional reputation for turning around underperforming services, driving sustainable financial growth, and em
Lisa is a transformational healthcare leader and the visionary Director behind Clayton Connect – Healthcare Future. With over two decades of experience across clinical, operational, and board-level leadership, Lisa has built an exceptional reputation for turning around underperforming services, driving sustainable financial growth, and embedding robust governance and quality frameworks across complex care organisations.
A registered mental health nurse with postgraduate qualifications in psychology, leadership, and risk management, Lisa’s expertise spans adult social care, complex mental health, neurorehabilitation, learning disability, and secure services. Her leadership has repeatedly delivered measurable results — taking providers from deficit to multi-million-pound profitability and from Inadequate to Good and Outstanding CQC ratings.
Lisa is also a nationally recognised specialist in healthcare investigations and policy reform. She has led independent reviews into homicides, suicides, and human rights cases, with her findings contributing to national policy development and sector learning. Her consultancy work extends across more than 80 services, advising investors, boards, and commissioners on financial modelling, commissioning strategies, and regulatory compliance.
At Clayton Connect – Healthcare Future, Lisa continues to champion transformation through insight, collaboration, and accountability — ensuring innovation and integrity remain at the heart of every decision and every service she supports.
Emma Campbell
Emma Campbell
Emma Campbell
Emma is a highly organised and strategically minded Executive Assistant with an exceptional track record supporting senior leadership across complex healthcare environments. With over 15 years of experience spanning governance, quality assurance, and operational management, Emma brings a rare combination of clinical insight, business acu
Emma is a highly organised and strategically minded Executive Assistant with an exceptional track record supporting senior leadership across complex healthcare environments. With over 15 years of experience spanning governance, quality assurance, and operational management, Emma brings a rare combination of clinical insight, business acumen, and proactive leadership to every role.
Throughout her career, Emma has been recognised for her ability to drive efficiency, strengthen compliance, and uphold the highest standards of professional governance. She has supported executive teams in fast-paced hospital and corporate settings, providing high-level administrative and strategic support that enables leaders to focus on delivering outstanding care and operational excellence.
Emma’s background includes extensive experience in quality improvement, safeguarding, data governance (including GDPR compliance), and clinical governance coordination. Her meticulous approach to auditing and data analysis underpins her commitment to accountability, transparency, and evidence-based decision-making.
Colleagues describe Emma as calm under pressure, emotionally intelligent, and relentlessly dependable — a natural organiser who combines professional warmth with absolute discretion. She thrives in environments that value precision, collaboration, and continuous improvement, and is passionate about creating the conditions in which both people and organisations can perform at their best.